PC Support
Remote Assistance
If you need assistance on your local computer, I am now able to help you remotely. Just run the program below and call me at 219-365-8205. The program will give you a generated numeric password that I will need, and then I will be able to control your computer remotely.
NOTE: A broadband Cable/DSL Internet connection is required.
Download ProgramHardware / Software Support
| Service Call Charges | |
|---|---|
| < 10 mi | $ 15.00 |
| 11 - 20 mi | $ 25.00 |
| 21 - 30 mi | $ 35.00 |
| 31 - 40 mi | $ 45.00 |
| Hardware Support Pricing | |
|---|---|
| Memory Upgrade | $ 30.00 |
| Fan Replacement | $ 20.00 |
| Case Cleaning | $ 20.00 |
| General On-Site | $ 25.00 / ½ hr |
| General In-Shop | $ 20.00 / ½ hr |
| Software Support Pricing | |
|---|---|
| Data Recovery | $ 40.00 |
| Computer Reformat | $ 80.00 |
| Malware Removal | $ 60.00 |
| Software Updates | $ 40.00 |
| General On-Site | $ 25.00 / ½ hr |
| General In-Shop | $ 20.00 / ½ hr |
| Remote Assistance | $ 20.00 / ½ hr |
The pricing model has changed a bit in the recent months. The billing increments have dropped to per ½ hour instead of per hour. I also decided to factor in travel charges as part of the billing. I used to apply a 2-hour minimum to all service calls, but that's no longer necessary with the travel charges now being applied.
Hardware support covers anything from fixing a broken computer to building a brand new one. Hardware support is offered on PCs only (no Mac support yet).
Software support includes fixing problems or making changes to your computer. Support is offered on Windows 2000/XP/2003/Vista and most Linux distributions.